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What if I already have a personal Adobe account?.The following tool from Adobe's web site has resolved this for faculty and staff here: Uninstall Acrobat using Creative Cloud Desktop Exit any Adobe applications, including the Creative Cloud Desktop Remove Acrobat using the Acrobat Cleaner Tool from Adobe, following their detailed instructions Restart the computer Reinstall Acrobat DC in the Creative Cloud Desktop

What if Acrobat DC says Sorry, something went wrong?.If you see Access Denied when you try to use the new Adobe CC Desktop, contact the Help Desk with the following information and the appropriate staff will get back to you. What if I get an Access Denied message?.If you install on 3 computers - say, a home computer, a work laptop, and a work desktop - you will be prompted to log out one session to get onto this third one. A classroom or lab computer using a Shared Device License will not count. Is there a limit to the number of computers I can use Adobe on?Īctively-employed faculty and administrative staff are allowed to be logged into Adobe Creative Cloud on two computers at once.On a classroom or lab computer, students, faculty, and staff sign in to Adobe CC desktop Shared Device Licensing via Single Sign On.

If you do not currently have Adobe CC Desktop on your computer, download an Adobe Creative Cloud Desktop installer from or use the Mac or Windows instructions above for getting an installer from us. Note this personal license applies only to current faculty and staff who have a College-owned computer, and this license will cease working automatically after your departure or retirement from the College.

Current faculty and staff can get Adobe for use on a home computer for free by logging in to Adobe CC Desktop via Single Sign On.

Current faculty and staff may need to move your College-owned computer to the new licensing or newer version of CC, which takes about 5-10 minutes for newer computers.

Adobe now uses Named User Licensing and Shared Device Licensing. If faculty/staff College-owned office computers running Adobe Creative Cloud prompt for a sign-in and will not run applications like PhotoShop or Acrobat, the licensing may have expired. Students on campus who are able to use classroom/lab computers, go there and sign in to Adobe CC Desktop Shared Device Licensing via Single Sign On (select the Company or School Account if prompted). Anyone can take advantage of free/low-cost alternatives, too. Adobe Creative Cloud includes programs such as PhotoShop, Acrobat, InDesign and Illustrator, among others. Adobe software Wellesley College has a site license for Adobe Creative Cloud that allows us to install this suite of programs on any College-owned computer.

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